1. Your booking and payment

Your ceremony date, time and package are reserved once your payment goes through our secure checkout. We then confirm your booking, and your account always shows its current status.

All days in this policy are calendar days before your ceremony date, in Pacific Time. Your cancellation date is the day we receive your written request at bookings@thesignedrose.com.

2. If you cancel

For an individual review, we look at three things: preparation work already done for your ceremony, reasonable costs we couldn't avoid, and your rights under the law. Preparation work includes consultations, reviewing your questionnaire and writing your ceremony. Unavoidable costs include non-refundable travel or other couples we turned away for your date. We'll send you a written explanation of your refund amount and how we decided it.

These amounts are meant to reflect the real cost of holding your date and preparing your ceremony. If the law entitles you to a larger refund, you'll receive it.

3. Rescheduling and Subsequent Cancellations

We understand that plans sometimes change, and we're happy to accommodate one complimentary reschedule, subject to availability.

Once a reschedule is approved, the new ceremony date will be used to determine any applicable refund if the couple subsequently cancels. The cancellation terms and refund schedule will apply based on that new date, subject to applicable law.

Rescheduling required because of an emergency or circumstances beyond anyone's control, as described in Section 4, will not count against the complimentary reschedule and will remain subject to the emergency provisions of this policy.

• Your new date must be within 12 months of your original ceremony date.
• There's no rescheduling fee. If your new date or place adds travel or service costs, we'll tell you the amount in writing first. We only charge it if you approve.
• Any further reschedules are at The Signed Rose's discretion.

4. Emergencies and events beyond anyone's control

These include hurricanes, tornadoes, wildfires, earthquakes, floods, mandatory evacuations, government restrictions and any other event that stops your ceremony from going ahead safely or legally. In these cases:

• We'll offer a new date at no charge.
• If you'd rather not reschedule, or no workable date is available, you'll receive a full refund.
• Neither you nor your officiant will ever be asked to travel through dangerous conditions.
• Serious personal emergencies: if you face a serious illness, injury or death in your immediate family, please contact us as soon as you can. We'll offer a new date at no charge. If rescheduling isn't possible, we'll review your refund individually and with care, and may ask for reasonable documentation.

5. If The Signed Rose cancels

If we ever have to cancel your ceremony, you choose: a full refund, or a new date at no charge. This doesn't use up your one free reschedule.

6. Scheduling conflicts

Very rarely, two couples may book the same time at the same moment. If that happens, your payment is recorded and your booking shows as "Pending Founder Review." We'll contact you to offer an available time. If none works for you, you'll receive a full refund. An accidental double booking is never treated as a shared ceremony.

7. Custom ceremonies

This policy applies to custom ceremonies unless your custom quote clearly lists different or additional terms, and you accept them before paying.

8. Your marriage license

You're responsible for getting a valid California marriage license and bringing it to your ceremony. Your officiant is responsible for completing and returning it as the law requires. Without a valid license, your officiant can't legally perform the marriage. That situation is handled as a ceremony-day cancellation under Section 2.

9. Completed ceremonies

Once your ceremony has been performed, it's generally non-refundable. The exceptions are where the law requires otherwise, or where The Signed Rose made a mistake. If we made a mistake, we'll work to correct it and refund where appropriate.

10. How refunds are paid

Approved refunds go back to your original payment method whenever possible. They usually arrive within 5–10 business days, depending on your bank. If the original method can't be used, we'll arrange another way to pay you. Every refund is reviewed by a person; none are issued or refused automatically.

11. Your rights

Nothing in this policy limits any rights or remedies you have under applicable law.

12. Questions

Contact us at bookings@thesignedrose.com.