1. Who we are and what this covers

The Signed Rose provides wedding officiating services in California. This Privacy Policy explains how we handle information when you use thesignedrose.com to create an account, book a wedding ceremony, pay, and prepare for your ceremony. Questions: bookings@thesignedrose.com.

2. Information we collect

Account: your email address, a password (stored only in protected, scrambled form — we cannot see it), and, if you add them, your name and phone number.

Booking: both partners' names, contact email and phone, ceremony date and time, venue name and address, approximate guest count, ceremony style, preferences, vow notes and special requests.

Ceremony preparation: answers you choose to give in our ceremony intake form and Couple's Wedding Questionnaire, including your sharing and AI choices. Some questions are optional and personal; you decide what to answer.

Payments: amounts, payment status, dates and reference numbers from our payment processor. We never see or store your full card number.

Agreements and history: which versions of our Cancellation & Refund Policy and Terms of Service you accepted and when, and a record of booking actions (for example, when a booking was confirmed or changed) kept for accuracy and security.

3. How we use your information

To provide and schedule your ceremony, prepare a personalized ceremony, process payments and refunds, communicate with you about your booking, keep our records accurate, and protect against fraud and misuse. We do not sell your personal information and do not share it for advertising.

4. Who can see your information

You can see your own bookings, payments and questionnaire in your account. The Founder and authorized team members can see wedding bookings and ceremony preparation answers to provide your service. Love-story answers in the questionnaire are private by default and are only shared in your ceremony when you explicitly give permission.

5. Service providers

Hosting and accounts: our website, database and sign-in system are run on Lovable Cloud, which stores your information on our behalf.

Payments — Stripe: payments are processed by Stripe. When you pay, Stripe receives your card or payment details directly, along with your email address, the amount and a reference to your booking. Stripe may offer its optional Link feature, which lets you save payment details with Stripe for faster checkout; Link is provided by Stripe under its own terms, and using it is your choice. Stripe uses cookies and similar technologies on its payment pages for security and fraud prevention. Stripe handles your information under its own privacy policy, available at stripe.com/privacy.

AI processing (only with your consent): if you choose to opt in, your ceremony intake answers, or questionnaire answers you specifically mark for AI, are sent to an AI service provided through Lovable's AI Gateway to create an organized summary for our team. If you do not opt in, those answers are not sent to any AI service, and your wedding services are not affected.

6. Cookies, analytics and tracking

We use only the browser storage needed to keep you signed in. We do not use advertising pixels or third-party tracking, and optional visitor analytics are turned off. Stripe's payment pages may use their own cookies as described above.

7. Emails and messages

Right now, booking updates, confirmations and reminders appear in your account on our website. Our sign-in system sends account emails such as email verification and password reset. We do not yet send automated booking confirmation or receipt emails; we will update this policy when we add an email provider, since that provider will then receive your name and email address. We may also reply to you personally from bookings@thesignedrose.com.

8. How long we keep information

Wedding questionnaires and ceremony intake answers: kept for 12 months after your ceremony, unless a longer period is needed for a legitimate legal or business reason (for example, resolving a dispute).

Booking and payment records: kept for 7 years, subject to applicable law, for tax, accounting and record-keeping purposes.

These periods are currently carried out through manual review; automatic deletion is not yet in place.

9. Your choices and requests

You may request access to, correction of, or deletion of your personal information by emailing bookings@thesignedrose.com. We will acknowledge your request within 10 business days and aim to respond within 30 days, subject to applicable legal requirements. We may need to verify your identity, and some records (such as payment records) may need to be kept as described above. You can also update your profile and, until it locks, your questionnaire directly in your account. We will not treat you differently for making a privacy request.

10. Security

We use access controls so that customers can see only their own records and only authorized team members can see booking details. Passwords that appear in known data breaches are rejected. No system is perfectly secure, but we work to protect your information.

11. Children's Privacy

Our website and online booking services are intended for adults. We do not knowingly collect personal information directly from children under 13 through our website. Children of all ages are welcome to attend and participate in wedding ceremonies.

12. Changes to this policy

We may update this policy, for example when we add an email provider. We will post the new version here with a new effective date.